- What Information Do We Collect About Our Visitors and Our Customers?
Traffic Data. SpecialScores may collect a variety of visitor data such as, but not limited to, IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). The SpecialScores internal servers and software automatically recognize Visitor Data. SpecialScores may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”).
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners or affiliates on an aggregated and anonymous basis.
Cookies and Similar Technologies. SpecialScores may use the standard cookie feature of major browser applications and third-party providers, including Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration and Google Analytics Demographics and Interest Reporting), or employ internally developed cookies and tracking codes, that allow SpecialScores to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access Services, about his or her visit to the Site or use of other plug-ins exchanging information with SpecialScores (“Applications”). (The Site and Applications are sometimes collectively referred to as “Services” for simplicity.) Similar technologies, such as java scripts or etags, are also used to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such order forms, will be limited.
Pixels/ Web Beacons. We employ a software technology called pixels (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site. Pixels/ web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, pixels/ web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by pixels/ web beacons to our customers’ Personally Identifiable Information.
Personal Information. SpecialScores requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use our products and services. Personally Identifiable Information is captured when a visitor accesses Services, or speaks on the phone with a SpecialScores employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by SpecialScores.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your occupation and sex); (iv) “Legal Data” (such as your social security number, mortgage information, insurance information, drivers license number and other sensitive information necessary to generate legal documents); (v) “Biometric Data” (such as your electronic signature and your driver’s license photograph); and (vi) “Geographic Data” (such as your place of birth and your prior residential address).
We may also receive information about our customers or potential customers from other sources, including employers who have purchased our products on behalf of their employees. In some instances we may combine this data with information we already have or that we later receive from our customers. This helps us to update, expand and analyze our records and to provide better service to customers. We will only use this information for the specific reasons that it was provided to us. Examples of the types of Personally Identifiable Information that we may receive from third parties include Contact Data and Legal Data.
We may collect the information of 3rd party individuals as necessary; SpecialScores uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason.
Calls/Electronic Communications. In the regular course of our business, SpecialScores may monitor and record phone conversations or email communications between you and SpecialScores employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from SpecialScores, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
- How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect to communicate with you, process your orders, for research into how to improve our product offerings, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
- Sharing Customer Information for Informational/ Promotional Purposes
Informational/ Promotional Emails. We send informational/ promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not informational/ promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting us at Service@SpecialScores.com. However, you can opt-out of informational/ promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us at Service@SpecialScores.com.
You may choose not to provide SpecialScores with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Services and browse its pages. However, SpecialScores cannot process orders without Personally Identifiable Information.
Surveys, Sweepstakes, and Contests. We may provide you the opportunity to participate in surveys on our site or to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, and/or to send participants an email newsletter.
- Sharing Customer Information with Third Parties
Order Processing. SpecialScores, sometimes with the assistance of a third-party or SpecialScores subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate, respond to inquiries, inform you of changes to Services, and send you additional information about SpecialScores and its products and services.
Non-Paid Request Processing. SpecialScores, sometimes with the assistance of a third-party or SpecialScores subsidiary, may use your Personally Identifiable Information to process your request and to generate the non-paid products and services you request. Your Contact Data may be used to follow up with you on transactions you initiate, respond to inquiries, inform you of changes to Services, and send you additional information about SpecialScores and its products and services.
Third Party Marketing. We do not provide Personally Identifiable Information to third parties for their marketing purposes.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request. (This provision does not apply to attorney-assisted products, which are protected by attorney-client confidentiality standards, but which may also be subject to disclosure under narrow circumstances required at law.)
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Attorney-Assisted Products. For attorney-assisted products only, as a convenience to you and your attorney, we may share your Personally Identifiable Information, information about your order, and your order history with your attorneys and with the law firm(s) who service our attorney-assisted products. This does not apply to users of our non-paid services.
Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Business Partners. When you purchase a product from us that is bundled with a product offered by one of our business partners, we will share your Personally Identifiable Information with those business partners so that they can provide you with the product or services included with your purchase. These companies are not authorized to use the information we share with them about you for their own marketing purposes without first asking for your permission.
Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at Service@SpecialScores. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with Special Scores, LLC. If Special Scores, LLC is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
- Policy on URL Links
- Policy on Accessing and Changing Your Account
Upon request SpecialScores will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.
User and Authorized Contact Access to Order Information. SpecialScores will give you information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. For some products, we may provide information about your order to the credit reporting agencies, data brokers, or data furnishers to whom you instruct us to communicate. This may include but is not limited to employees, agents, and representatives of such entities.
User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by clicking on the “My Account” link. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; and (iii) begin new orders. If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting us at Service@SpecialScores.com. We will respond to your request within 30 days.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SpecialScores may maintain some or all of this data in its archives even after it has been removed from the Site.
III. How Secure Is the Personal Information We Collect?
v1.1. Last updated: 4/5/19.